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Coming to the App Store

SUPPORT

Start and stop with confidence.

Find quick answers here. A public support email will be added before launch.

Getting startedPlaybackRestore purchaseLocal dataContact and safety

The support email and business identity are pending. Do not use this draft as the final App Store Support URL or send personal information to an unverified address.

Getting started

  1. Choose a mood preset.
  2. Make sure the overall level is above zero, then press Play.
  3. Adjust the timer, fade-out, or individual sound tracks if you wish.
  4. Save a favourite combination as a personal mix.

No sound or interrupted playback

  • Check device media volume, the app's overall level, and your output device.
  • Check whether a call or another app interrupted audio.
  • When headphones disconnect, StillDial stops to prevent unexpected speaker playback. Confirm your output route before starting again.
  • Start playback in the app before locking your device. Lock Screen and Control Centre controls can manage playback.

Restore a one-time purchase

In StillDial Lifetime, choose Restore Purchases using the Apple Account that made the purchase. A network connection may be needed. Never send us your Apple Account password or complete payment details. Request refunds through Apple's Report a Problem service.

Local data and privacy

Saved mixes and preferences stay on your device. You can delete a mix in the app; deleting the app usually removes local data, although an Apple backup may retain a copy. See the Privacy Policy.

Contact and safe listening

Support email: Pending. Business identity: Pending.

For a technical issue, you may include the app and OS versions, device model, audio route, and steps to reproduce it. Do not send passwords, full payment-card information, or unrelated sensitive data.

StillDial is not active noise cancellation, hearing protection, or medical care. Use a low volume and stay aware of alarms and surroundings. Around infants or children, an adult should supervise, keep the device outside the cot and away from the head, and limit volume and duration. Stop listening and seek professional advice if sound causes discomfort.

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